FOR ONLINE, MOBILE & BILLING
Q: How do I login to the online portal and mobile app?
A: Upon signing up for a corporate account, you can use your account # to create a profile or provide us an employee list to create profiles for you. Our team will then send you a username and password.
On the mobile app, tap “Login” to enter this information. If you are using our service for personal use, tap “Personal.”
Q: When will I receive my receipts?
A: Depending on your company account preferences, credit card accounts will see receipts daily or weekly, emailed to the traveler and/or admin.
Q: Why aren’t receipts sent to me immediately after a trip is complete?
A: There are many variable charges involved in urban ground transportation. Our billing team scrubs each individual receipt before sending it your way to check for accuracy.
Q: How do I link a traveler to my online admin account?
A: Once logged in, you should see your name listed under “active profile.” This shows who you are booking for. Click the drop down arrow and click “add profile” to search the database.
Q: What does the “Find User” option do?
A: “Find User” helps you to find the team member you wish to book for once assigned to you.
Q: I haven’t received a receipt for my past trip(s).
A: Give us a call or email firstname.lastname@example.org your confirmation number. Sometimes out of town or weekend trips require more processing time or perhaps we need to adjust your profile settings.
Q: Can I book on-demand trips online and via mobile?
A: Absolutely! You are able to book for now or for later. If the online system claims your reservation time is too close to the current time, give us a call and our agents will assign you the nearest vehicle.
Q: How do I cancel or edit existing reservations?
A: Click “Reservation List” (online) or “My Rides” (mobile) to modify.